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+1 (424) 226-6334 info@4nodestechnologies.com

Project Manager – CRM/Admin
4Nodes Technologies
Careers@4Nodestechnologies.com

 

Leadership    ||     Team Work     ||     Project Management     ||     Google Sheets/Pivot     ||     WordPress ||     Customer Relationship     ||     Planning/Organizing

Become voice/face of the company for customers with regular engagement through email and phone to provide status update. Successful project manager / CRM administrator must have leadership qualities that work with any/all scenarios and able to handle stressful situations with belief that every problem has a solution.

Core Responsibilities:

Project Scoping:

  • Based on customer requirements , scope the project timelines / milestones
  • Work with development team to assess the complexity / feasibility  of the project delivery.
  • Define and estimate the time required to complete the different phases of the project.
  • Create consensus with different stake holders and objectively set the customer expectations.

Ticket Tracking:

  • Create Ticket in the system based on customer issues
  • Track all open Tickets by level of urgency to completion status.
  • Track time in the system spent on each ticket by QA teams.
  • Document RCA (root cause analysis) based on feedback on development
  • For each ticket create summary analysis for customers
    .

Preferred Technical Skills:

  • Google Suite: Google Sheets , Google Docs, Google Forms – Mandatory
  • Understanding of Project Management – Milestones, Deadlines and tasks dependency – Mandatory
  • Strong communication and IT fluency. Past work with US/Canada markets is preferred. Excellent English speaking / writing skills – Mandatory
  • Expert working knowledge of the Web development in general, specifically WORDPRESS/Graphic Design – Mandatory
  • Understanding of Agile/Waterfall process – Highly Preferred
  • Resource utilization analysis / reporting – Mandatory
  • Creating informative presentations in Microsoft PPT with ability to present and deliver in convincing manner – Highly Preferred
  • Knowledge of Microsoft Project – Highly preferred

Personal Skills/Mindset:

  • Problem-Solving | Reasoning/Creativity
  • Highly Motivated |  Self Starter | Effective Leadership and Management
  • Create a respectful and trusting atmosphere
  • Ability to handle pressure and drive the delivery to customer within agreed timeline.
  • Skill in prioritizing and triaging obligations.
  • Attention to detail with excellent time management and organization
  • Customer relationship building | Multicultural Sensitivity/Awareness
  • Note1: The first month probation period is obligatory.

Total Positions              1

Job Location                   Lahore Pakistan.

Job Timings                    Morning Shift (9AM-6PM)

Job Type                          Full Time Job

Age                                   18   –   40 years

Education                       Bachelors Preferred: B.Sc Comm/Engg

Gender                            No Preference

Career Level                 Intermediate – Expert

Salary                              35,000   –   70,000    / Monthly

Min Experience            3-5 Years

Last Date to Apply       October 30th  , 2019

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